Terms of service

Last updated: September 21, 2026

These Terms of Service govern your use of the CraftRayGifts website and your purchase of products from us. By placing an order or using our website, you agree to these terms.

About Us

CraftRayGifts is a small business based in the United Kingdom, creating handmade and personalized wooden gifts, including ornaments, gift tags, and keepsakes. Our contact address is 59 Netherfield Gardens, Barking IG11 9TN, United Kingdom, and our email is craftraygifts@gmail.com.

Products and Personalization

We make every effort to accurately describe and display our products, but slight variations in colour, wood grain, or finish may occur since each item is handmade. Where a product is personalized, you are responsible for providing correct names, spellings, and other details at checkout. We are not liable for errors resulting from information submitted incorrectly by the customer.

Pricing and Payment

All prices are shown in GBP (£) and include applicable taxes unless stated otherwise. We reserve the right to correct any pricing errors, and to cancel and refund an order affected by such an error before it is dispatched.

Order Acceptance

Receiving an order confirmation does not guarantee acceptance of your order. We may, at our discretion, cancel and fully refund an order, for example if an item is unexpectedly out of stock or cannot be made as requested.

Intellectual Property

All designs, images, text, and content on this website are the property of CraftRayGifts and may not be copied, reproduced, or used without our permission.

Limitation of Liability

To the fullest extent permitted by law, CraftRayGifts shall not be liable for any indirect or consequential loss arising from the use of our products or website. This does not affect your statutory rights as a consumer.